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The Hulu subscription streaming service allows you to add up to six profiles to a single account. The primary profile is that of the account holder.
Although the service’s user interface is fairly intuitive, errors often occur. For profiles, a common error message is “An error occurred while changing the profile“.
Note that the aforementioned profile-related error also occurs if only one main profile is associated with a given subscription. It can also occur on all devices that support the Hulu service.
What causes the “We Encountered an Error When Switching Profiles” error?
- Blocked or locked account
- Cached data related to Hulu
- A conflict caused by activated devices
- The Facebook account is linked to an old Hulu account.
How to fix the ‘We encountered an error when switching profiles’ error message?
Check on Windows Update
- Right-click on the Start menu and select Settings.
- In the Settings window, select Update and security.
- Under Windows Update, click Check for Updates to check for new updates.
- Windows will then check for available updates. Simply follow the instructions on the screen to complete the process.
- Reboot your computer after installing the latest Windows updates.
Updating Hulu on Android
- Open the Google Play store.
- Go to Menu -> My apps and games -> Hulu -> Update.
Uninstall and reinstall Hulu
- Simply uninstall the Hulu app from your device and reinstall it.
- Then run Hulu and see if the “Profile Switching Error Occurred” issue has been resolved.
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Frequently Asked Questions
- Hover your mouse over your profile in the top right corner of the page and click on Manage Profiles.
- Click the pencil icon next to the profile you want to change.
- Make your changes as needed.
- Click Save Changes.
- Blocked or locked account.
- Cached data related to Hulu.
- A conflict caused by activated devices.
- A Facebook account is linked to an old Hulu account.
- Hover your mouse over the name in the upper right corner of the page.
- Select the profile you want to switch to from the list of available options.