How to Resolve Amazon Prime Video Error Code 7031

Last Updated on March 16, 2022



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Amazon Prime Video is one of the most popular streaming channels. However, one of the biggest problems is that users encounter a lot of errors, and the most common one is error 7031. When this error occurs, users suddenly realize that they cannot watch certain movies and TV shows in streaming mode. Most users report that this error occurs only for certain shows, while other movies and shows can stream without problems.

This error code may be new to you, but if Amazon Prime displays error code 7031, read on as we have several solutions for you.

What causes Amazon Prime Video 7031 error code?

  • Amazon server issue.
  • Incompatibility with Chromium-based browsers.
  • The “Do Not Track” feature is enabled in Chrome.
  • PlayOn requires two-step verification.
  • User attempts to stream content blocked by geography.

How to solve the Amazon Prime Video error with error code 7031?



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Turn off your devices

  1. Turn off all devices and unplug them from the network, including your modem and router.
  2. Wait at least 1 minute and then try to reconnect the modem.
  3. Wait until it is fully connected.
  4. Do the same with the router.
  5. Now turn on your computer and start Amazon Prime Video.

Turn off the “Do Not Track” prompt in Chrome

  1. Open the Chrome browser and click the overflow icon in the top right corner.
  2. Select Settings from the menu.
  3. Scroll down to the Privacy and Security section and click More to expand the menu.
  4. Then uncheck the Send Do Not Track prompt with your browser traffic.
  5. Restart Chrome and open Amazon Prime. The video error code 7031 should now be fixed.

Enable two-step verification

  1. Log in to your Amazon Prime account and go to the “Advanced Security” option.
  2. Click “Get Started” and then “Two-step verification.”
  3. Next, you can choose either the phone number method or the Authenticator app, in this case, we chose the former option.
  4. Enter your phone number, select the SMS or voice transmission method and click Next.
  5. You will now receive the OTP on your device. Enter it in the appropriate field and click Verify Code and Next.
  6. Once you are logged in, try accessing Amazon Prime content.



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Frequently Asked Questions

When this error occurs, users suddenly find that they cannot watch certain movies and TV shows in streaming mode. Most users report that this error occurs only for certain shows, while other movies and shows can be streamed without problems.

  1. A problem with Amazon's server.
  2. PlayOn requires two-step verification.
  3. Do Not Track feature is enabled in Chrome.
  4. Incompatibility with Chromium-based browsers.
  5. User attempts to stream content blocked by geography.

  1. Turn off all devices and unplug them from the network, including your modem and router.
  2. Wait at least 1 minute and then try to connect the modem.
  3. Wait until the connection is established.
  4. Do the same with the router.
  5. Now turn on your computer and start Amazon Prime Video.