How to Troubleshoot Error 2753 ‘The file is not marked for installation’ on Windows 10

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Installing programs on your Windows 10 computer doesn’t always go smoothly, as you may encounter some issues along the way that won’t allow the program to install properly. One of the most common errors that occur when installing programs is error 2753. Packages may be damaged or not working properly, or that files and paths cannot be created. If you encounter this type of error, you will get the following error message:

“Error 2753, File not marked for installation”.

Note that this type of error is not only related to specific files but can occur with any file, be it an executable or MSI file. To fix this error, below you will find information about its causes and some effective solutions you can try.

What causes error 2753 “File not marked for installation”?

  • Damaged InstallShield folder: This usually happens with Corel and Pinnacle Studio installations.
  • Adobe Shockwave not installed correctly: This error may occur if the Shockwave installation was interrupted in the middle of the installation process.

How do I fix the 2753 error ‘file not marked for installation’?

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Run the program as an administrator

  1. Right-click on the file and select Run as administrator.
  2. Then click Yes when prompted to use User Account Control (UAC).
  3. Check to see if the file can be run.

Recovering a corrupt InstallShield folder

  1. Close the error window and go to C:\ Files\ Pinnacle.
  2. Delete the Studio12 or Studio14 folder, whichever you preferred during installation.
  3. Then go to C:\ Program Files \ Common Files and delete the folder.
  4. Then press Win + R to open a “Run” window, and type MSConfig.
  5. Press Enter to open the System Configuration window.
  6. On the Services tab, locate the Windows Installer service and select the check box (if it is not checked).
  7. Click Apply, then OK to save your settings and reboot your system.

Reinstall Adobe Shockwave

  1. Go to the Adobe Shockwave website here.
  2. Use the uninstaller to remove Adobe Shockwave and reboot your system.
  3. Go back to the same website and install the latest version of Adobe Shockwave.
  4. Then reboot the system.

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Frequently Asked Questions

It may be that packages are damaged or not working properly, or that files and paths cannot be created. If you encounter this type of error, you will receive a 2753 error message.

  1. Damaged InstallShield folder.
  2. Adobe Shockwave is not installed correctly.

  1. Run the program as an administrator.
  2. Restore the corrupt InstallShield folder.
  3. Reinstall Adobe Shockwave.