How to Troubleshooting Netflix Keeps Freezing Issue on Windows 10

Last Updated on March 1, 2022



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Netflix has evolved from a disc rental service to a small digital app that’s in every home. Whether you watch Netflix on your TV, your cell phone, or even your PlayStation, you’ll enjoy it equally. However, because there are so many devices, Netflix developers sometimes make mistakes.

Of the few problems with the platform, the most common is freezing. If it annoys you that the Netflix app freezes every time you want to watch a movie, this article is for you.

What causes Netflix to keep freezing?

Several reasons can cause Netflix videos to freeze, and it also depends on the device you’re using.

Most often, it’s due to data stored on your device that needs to be updated for the Netflix app to work properly. But sometimes the problem is due to an outdated driver or the need to update your operating system.

How do I solve the problem of Netflix constantly freezing?



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Log in to your Netflix account again

  1. In Windows, launch the Netflix app on your desktop.
  2. Then click the Advanced Settings button.
  3. Finally, click Logout and follow the on-screen instructions to continue.

Clear your browser cache and cookies

  1. First, open your favorite browser and click the Options button in the upper right corner of the screen.
  2. Then click on Settings and scroll down to the Privacy and Security tab.
  3. Then click on Delete browsing data.
  4. Change the time range to All Hours and include the cache and cookies in the process.
  5. Finally, click Clear Data to begin the process.

Disable browser extensions

  1. In the browser, click the Preferences button and open the Settings tab.
  2. Then click the Extensions button on the side menu.
  3. Finally, disable any extensions installed in your browser.

Restart your device

  1. Start by pressing the Windows key on your keyboard to display the Start menu.
  2. Then press the Power key to display the Power Options menu.
  3. Finally, click Restart and wait for the operating system to reboot.



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Frequently Asked Questions

Most often, it's due to data stored on your device that needs to be updated in order for the Netflix app to work correctly. But sometimes it's also due to an outdated driver or the need to update your operating system.

  1. Log back into your Netflix account.
  2. Clear your browser's cache and cookies.
  3. Disable browser extensions.
  4. Reboot your device.

  1. In Windows, launch the Netflix app on your desktop.
  2. Then click the Advanced Settings button.
  3. Finally, click Logout and follow the on-screen instructions to continue.