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When you are broadcasting a television program or movie streaming and you receive video but no sound, it usually indicates a content problem or a problem connecting to your speakers.
To solve the problem, follow these troubleshooting steps for your device.
Before resolving the No Sound problem on Netflix on Windows 10, make sure that the volume of your computer and Netflix player is increased.
Among the quick troubleshooting options you can check, you can check if your speakers are properly connected to your receiver, if the HDMI/optical connectors are correctly connected and if the cable ends are inverted or if another cable is used to solve the sound problem.
Close unused applications and browser tabs.
The performance of Netflix on your Windows 10 computer depends on the amount of storage and processing resources available on your computer for Netflix video streaming.
Therefore, free up as many resources as possible by closing all unused browser applications and tabs on your computer.
Set the sound to studio quality
- Locate the speaker icon at the bottom right of the taskbar and right-click it.
- Click on Reading Devices.
- Click on the speakerphone
- Click on Properties
- Click on the Advanced tab.
- From the drop-down menu, select 24 bits, 192000 Hz (studio quality).
- Select OK to save your settings.
- Try playing Netflix again to see if the sound is restored.
Check Windows Audio
Windows Audio can control which audio port emits the sound. As mentioned earlier, some devices may contain multiple audio devices, and the operating system does not know which one you want to use. It seems you have already completed this step, but in case you haven’t, here are some brief instructions:
- First, type the sound into the Windows search bar.
- Then select Sound at the top of the results.
- The Audio Settings menu displays multiple audio devices. You have not specified the specific audio output you used, but whatever it is, you must select Set as default and click OK at the bottom of the screen. Looks like you missed this very important step. If that were the case, the problem would be the same as yours.
Reinstall your audio drivers.
In some cases, the audio drivers installed on your machine may be the cause. Drivers may be defective or obsolete, which may cause the problem. To solve your problem, you must reinstall the drivers. Here is the procedure:
- Go to the Start menu, type in the Device Manager and open it.
- Expand the category Sound, video and gamecontroller controller.
- Right-click on your audio driver and select Uninstall Device.
- Reboot your system so that the drivers can be reinstalled automatically.
- Check if this solves your problem.
Windows 10 remembers your setting so that the next time you open Netflix and look at something, it reminds you of the volume setting for this application. Note that Windows 10 will also remember this when you increase the volume for other applications. Unfortunately, there is no way to save a sound profile in Windows, so you will have to work on it from time to time. However, it is a good way to prevent noisy browser tabs and audible alerts from interrupting a good Netflix binary.
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CCNA, Web Developer, PC Troubleshooter
I am a computer enthusiast and a practicing IT Professional. I have years of experience behind me in computer programming, hardware troubleshooting and repair. I specialise in Web Development and Database Design. I also have a CCNA certification for Network Design and Troubleshooting.