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The error check SYSTEM_SERVICE_EXCEPTION has the value 0x0000003b. This indicates that an exception occurred when executing a routine that changes from non-preferred to preferred code.
This error has been associated with excessive use of the paged pool and can occur because the graphics drivers cross the kernel code in user mode and transmit faulty data to the kernel.
This is one of those blue screens of deadly defects that can occur when using Windows. Blue Screen Stop 0x0000003b system_service_exception is a system error caused by corrupted or misconfigured Microsoft IEEE 1394 device drivers and system files. Misconfigured system files on the computer lead to the blue screen Stop 0x0000003b. But even this error can be the result of a series of user actions, such as installing obsolete software or damaging driver files.
Install the official Microsoft Hotfix
Microsoft has released a patch that can be downloaded from the link below.
- Go to Microsoft Support Link
- Click on Hotfix Download Available
- Install the patch
- Restart your computer
Uninstalling defective programs or applications
If the exception 0x0000003b occurs after installing a particular program or software, it is best to uninstall that program. These types of problems occur when you install obsolete or corrupted software on your computer, causing various programs to malfunction. After uninstalling the program that caused the system_service_exception 0x0000003b exception, restart and this should resolve any problems with the blue screen. Uninstall the program by clicking Start> Control Panel> Programs> Programs and Features> Select the defective program, then click the Uninstall button shown above.
Restoring the system to a previous state
Windows has called a utility called System Restore that allows users to cancel all changes made after a certain period of time, often called a restore point. You can use the system restore utility if the cause of BSOD 0x0000003b is a software error and you cannot locate the faulty program or drivers.
- Press Windows + R to open the Run dialog box.
- Enter “rstrui.exe” and click OK to start system recovery.
- Click “Next” on the first screen, then select a restore point before the Windows Bluescreen 0x0000003b error occurs and click Next.
- Then click the Finish button to start the recovery process. Canceling changes made to a previous condition should correct the blue screen stop 0x0000003b.
Disabling Fast Startup
If this does not help or if you have found that the problem is not related to hibernation or hibernation, try updating all device drivers on your PC.
First open the Device Manager and make sure that no device is marked with a yellow warning label. If you have one or more of these devices, update their drivers.
You can access it through a single command line. Proceed as follows:
- Use the Windows Win + X shortcut keys to launch the skip list and select Command prompt (Admin).
- Enter powercfg -h off in the dialog box.
- Press the Enter key.
Now you have immediately disabled Quick Start and Hibernate and you can restart the computer to see if the 0x0000003b error still exists.
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I am a computer enthusiast and a practicing IT Professional. I have years of experience behind me in computer programming, hardware troubleshooting and repair. I specialise in Web Development and Database Design. I also have a CCNA certification for Network Design and Troubleshooting.