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When you try to install or update a game, some users receive an error message indicating that Uplay cannot start the download. This error message can be triggered in several situations.
What is obvious is that you may have lost your Internet connection. If you can access a website from your computer, this is clearly not the case.
Whether it is a connection problem or not, the first necessary step is to launch Uplay with administrator rights.
Uplay PC can also display this error message if you do not have enough space on your hard disk to complete the download. You can create space by deleting data or uninstalling other software. The following articles may be useful if you are trying to create space on your hard drive:
– Microsoft support tips on how to free up disk space
– How to uninstall an Uplay game
If you have a working Internet connection and enough space on your hard disk, try reinstalling Uplay: This error message is sometimes a symptom of an obsolete version of the Uplay PC.
If the same problem occurs after a reinstallation, you may need to troubleshoot the connectivity.
Go with the preview version of Uplay
If the “Uplay can’t start your download” error appears, no matter what game you download, you can try to switch to the preview version to solve this problem.
Step 1: Double-click the Uplay client icon on your desktop to open it.
Step 2: Click on the menu button, then select Settings.
Step 3: In the General tab, type and select the Try preview versions option.
Step 4: Open Uplay again and check if the error “Uplay cannot start your download” disappears.
Using the Google DNS address
The root cause of this problem may be the setting of your DNS address. The best thing to do is to change the default DNS address you use to a free Google address. Many users around the world have been able to solve the problem by simply following these steps!
- Open the Run dialog box by simultaneously pressing Windows Key + R. When the box opens, type “inetcpl.cpl” in the Open text box and click the OK button.
- You can also open the Control Panel by searching for it in the Start menu. Change the display by changing the setting to Category and click to open the network and Internet.
- In this window, click on the Modify adapter settings option in the right menu.
- In any case, locate the current network adapter you are using, right-click on the icon and select
- Properties from the pop-up menu that appears. To do this, use the following list of items, locate and left-click on the Internet Protocol Version 4 (TCP/IPv4) option before clicking on Properties.
- In the General tab, select the second option button to use the following DNS server addresses. Use 8.8.8 and 126.96.36.199 as preferred or alternative DNS servers.
These steps should allow you to bypass this error message, but if this is not the case, please do not hesitate to contact our support teams.
RECOMMENDED: Click here to troubleshoot Windows errors and optimize system performance
CCNA, Web Developer, PC Troubleshooter
I am a computer enthusiast and a practicing IT Professional. I have years of experience behind me in computer programming, hardware troubleshooting and repair. I specialise in Web Development and Database Design. I also have a CCNA certification for Network Design and Troubleshooting.