How To: Check if your HP Laptop Battery is Recalled

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In early 2018, HP issued a battery recall after it was determined that some of its laptop batteries could overheat and catch fire. At the time, HP published the steps to follow to check if your laptop’s battery was affected by the recall.

Recently, HP extended the recall and called on users to check their batteries again, even if they have been deleted in the past.

Only this time, instead of entering a serial number on a website, HP has published a tool that checks if your battery is recalled and needs to be replaced.

The recall extension now includes approximately 78,500 additional batteries used in commercial laptops and mobile workstations that have been sold to companies and other organizations. These batteries will be recalled in addition to the 50,000 laptop batteries already recalled by HP.

HP notebook owners who are concerned about whether their notebook batteries are affected by the recall are invited by HP and CPSC to visit the HP Battery Recall and Replacement Program website for additional instructions on how to test your battery and activate the battery safety mode if your battery is affected. (The battery security mode essentially allows you to use your laptop without depending on the battery to power it.)

Those whose laptops are affected should not try to replace the battery themselves, as HP says they need the services of an authorized technician. HP will provide these services “free of charge”.

How to verify

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The recall applies to the following notebook models sold between April 2015 and April 2018: HP ProBooks (64x series G2 and G3, 65x series G2 and G3, 4xx series G4); HPx360 (310 G2); HP Pavilion x360 11″ notebook and HP 11 notebook.

Batteries sold between April 2015 and December 2018 as accessories or replacement batteries for the following notebooks will also be recalled: HP ZBook Studio G4 Mobile Workstation; HP ProBook 4xx G5 Series; HP Envy 15; and HP Mobile Thin Clients (mt21, mt22, and mt31).

These batteries were supplied or sold as accessories with the following models:

  • HP ProBooks (64x G2 and G3 series)
  • 65x G2 and G3 series, 4xx G4 series)
  • HPx360 (310 G2)
  • HP Pavilion x360 11inch Notebook PC
  • HP 11 Notebook PC
  • HP ZBook (17 G3, and Studio G3) mobile workstations

Aside from the units above, the batteries were also sold as accessories or replacement batteries for the following models:

  • HP ZBook Studio G4 mobile workstation
  • HP ProBook 4xx G5 series
  • HP ENVY 15
  • HP Mobile Thin Clients (mt21, mt22, and mt31)

If your laptop passed the test last year, HP strongly recommends that you repeat the test just to be sure. If they pass the test again, you are ready to go, otherwise HP will take the necessary steps to solve the problem.

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