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The printers that are most hostile when you need them most are frustrating. And a common printer error in Windows that is often associated with them is the port used, please be patient. Seeing this when you need quick impressions can put your patience to the test, even if things can be reversed fairly quickly and in just a few steps.
The printer status is online, but then randomly changes to “Port in use”. Please wait.”
Let’s start by resetting the device.
Reset the printer
- When the paper output tray is closed, open it.
- Turn off the printer.
- When the printer is completely off (no light, the screen is blank), disconnect the printer.
- Press the power switch 4 to 5 times.
- Leave the printer off for at least 5 minutes.
- Connect the printer and turn it on.
- Restart the computer when the job is finished.
Updating printer drivers
You can manually update printer drivers from the Device Manager and check if this is useful.
a) Open the execution command by pressing Windows + R and entering “devmgmt.msc” (without quotes) and pressing Enter.
(b) Detect and develop the “printing device”.
c). Right-click on the printer driver and select Update Driver Software. If prompted to select a driver search option, go to Automatically search for driver software update. Then restart the computer to check the problem. If the problem is not solved, right-click on the same driver and select Uninstall, restart the system and let the system automatically install the driver at startup.
Install the driver in compatibility mode
Try to install the drivers in compatibility mode. The Compatibility mode runs the program using the settings of a previous version of Windows.
Follow these steps to install the drivers in compatibility mode and see if it helps you.
a. Download the driver available on the manufacturer’s website.
b. Right-click on the driver configuration file and click Properties.
c. Click on the Compatibility tab, check the box “Run this program in compatibility mode for”, select the Windows 8/8.1 or 7 operating system from the drop-down menu and proceed with the installation. Then restart the computer and check if the problem persists.
Run the Printer Troubleshooter
Microsoft has updated and published its printer troubleshooting tool to specifically address the issues faced by users under Windows 10.
The printer troubleshooter checks whether:
- You have the latest printer drivers and correct and/or update them.
- If you have connection problems
- If the printing spooler and the required services are working properly.
- Any other problems related to the printer.
I hope this helps, let us know in the comments below the status of the problem.
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CCNA, Web Developer, PC Troubleshooter
I am a computer enthusiast and a practicing IT Professional. I have years of experience behind me in computer programming, hardware troubleshooting and repair. I specialise in Web Development and Database Design. I also have a CCNA certification for Network Design and Troubleshooting.