Fix Hyperlinks are Not Working In Outlook

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Sometimes, you may encounter hyperlinks that do not work in Outlook 2016. When you try to open links from an Outlook email, the following error may occur because your company’s policies prevent us from doing so for you. For more information, please contact your helpdesk. The user of the old version of Outlook 2007 or 2010 may see the error differently, for example This operation has been cancelled due to restrictions on this computer. Please contact your system administrator.

The main reason hyperlinks do not work in Outlook is the default Internet browser that is not registered in your operating system. Usually, this problem occurs after uninstalling Google Chrome or changing the default browser from Internet Explorer to Chrome or Firefox. Another possible error is that the general failure system does not find the specified URL. If you also have the same problem, you will find the solution here.

Install Microsoft Easy Fix Automatically

To solve this problem automatically, click on the Download button. In the File Download dialog box, click Run or Open, then follow the steps of the Easy Repair Wizard.

This assistant may only be available in English. However, automatic correction also works for other language versions of Windows.
If you are not on the computer that has the problem, save the patch to a USB stick or CD, then run it on the computer that has the problem.

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Export and import the registry key from another computer.

Export the registry key from another computer.

  1. On a computer that does not have this problem, choose Start > Run.
  2. In the Open field, type regedit, then click OK.
  3. Locate and click on the following registry subkey: HKEY_LOCAL_MACHINE\Software\Classes\htmlfile\shell\open\command
  4. Select Export from the File or Save menu (depending on your operating system).
  5. Note the location where the file will be saved. The recording file can be saved directly to the hard disk or floppy disk.
  6. Enter a unique file name and choose Save.
  7. Exit the registry editor.

Importing the registry key

  • Copy the exported registry key to the desktop of the computer concerned.
  • Double-click on the.reg file.
  • Select Yes > OK.

Start resetting your default browser.

In most cases, you can solve the problem with the Outlook hyperlink by resetting your default browser to Internet Explorer. Start with this step even if you plan to use Firefox or Chrome as your browser. The reason is that you have a better success and it is closer to your final goal. And if you decide to call Microsoft, they’ll want you to switch to IE or Microsoft Edge anyway.

To make IE your default browser:

Internet Explorer internet options

Open Internet Explorer.
Click on Tools in the menu.
Select Internet Options.
Click on the Programs tab.
Click on the Make Internet Explorer the default browser link.
Click on OK.
Test a hyperlink in Outlook to see if the web page opens in Internet Explorer.


After following the steps above, try again to click on a hyperlink in Outlook that should open in Internet Explorer. Once you have verified that the links work, you should be able to change your default browser to Firefox or Chrome and the links should now open in that browser.

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