Use authenticated proxy servers to resolve Windows store application installation errors

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In the past, we have released several fixes to various problems related to downloading, installing and updating Windows Store Apps and Windows Update. Some errors had common error messages, but they advocated different error codes. It has been observed that if you have a wrong proxy configuration on your system:

1 When using Windows Store Apps, the following errors may occur:

  • This application has not been installed – view details.
  • Something happened and this application could not be installed. Please try again. Error code: 0x8024401c
  • Your purchase could not be completed. Something has happened and your purchase cannot be completed.
  • Something happened and this application could not be installed. Please try again. Error code: 0x8024401c
  • Your network proxy does not work with the Windows store. For more information, contact your system administrator.

At the end of this article, you will find links to troubleshooting issues with Windows Store applications.

2 In addition Windows Update cannot check for updates or download updates, and you receive the following error code 8024401C 8024401C or error message :

  • There was an update verification problem.

3 Live Tiles for some applications may not update their content or never display live content.

4 Applications included in Windows 8 may indicate that you are not connected to the Internet. If you installed other applications from the Windows store while connected to another network, these applications may also indicate that you are not connected to the Internet. Applications can display one of the following error messages :

  • There was a connection problem.
  • You are not connected to the Internet.

The error messages we have entered here are most likely confronted with WiFi network connections (LAN connections). KB2778122 suggests ways to work around the above errors. Let’s see the solutions:

Use proxy servers authenticated under Windows 10/8


We now recommend using this tool for your error. Additionally, this tool fixes common computer errors, protects you against file loss, malware, hardware failures and optimizes your PC for maximum performance. You can fix your PC problems quickly and prevent others from happening with this software:

  • Step 1 : Download PC Repair & Optimizer Tool (Windows 10, 8, 7, XP, Vista – Microsoft Gold Certified).
  • Step 2 : Click “Start Scan” to find Windows registry issues that could be causing PC problems.
  • Step 3 : Click “Repair All” to fix all issues.


1 Press Windows key + R combination and set inetcpl.cpl.cpl and press Enter to open Internet Properties.

2 In the Internet Properties, go to the Connections tab, click LAN Settings.

3 In section Proxy server, click Advanced.

4 In the window Proxy settings for section Exceptions, enter the following entries with commas:

  • *
  • *.wns.
  • *
  • *.
  • *
  • *

Click OK. Close the Settings window Internet Properties, this completes the correction to download / install Windows Apps.

Now run Netsh winhttp import proxy source=ie at the administrative command prompt (16) to export the settings you have configured and work for Windows Update.

Restart the computer if you want the changes to take effect.

This update is valid for Windows 10, Windows 8, Windows RT, Windows Server Standard & Windows Server Datacenter.

You can also see these messages:

  1. Applications cannot be installed from the Windows store
  2. Windows store applications cannot be updated on Windows.

RECOMMENDED: Click here to troubleshoot Windows errors and optimize system performance

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