How to Resolve “Widevine Content Decryption Module” Error in Windows 10

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If you stream media from platforms such as Netflix using Google Chrome, you may have encountered the “Widevine Content Decryption Module” error. This often happens when playing DRM (Digital Rights Management) protected content, such as HTML 5 videos protected by DRM. Below we’ve compiled comprehensive information about Widevine CDM and everything you need to know about it to have a seamless streaming experience.

As we mentioned earlier, the Widevine Content Decryption Module is used to play DRM-protected videos. If you remove or disable this component, you won’t be able to play DRM-protected content, i.e. content from Netflix, Spotify, Amazon Prime, etc. Browsers such as Chrome and Mozilla use this component.

The “Widevine content decryption module” error can occur for a variety of reasons. Below we have listed which you need to check in order to apply the solution accordingly.

What causes “Widevine Content Decryption Module”?

• The error is caused because Widevine Content Decryption Module is outdated. Therefore, you should update it.
• It is also possible that security software, such as antivirus software, is responsible for the error that occurs. It is also possible that the security software installed on your device is preventing you from updating the plugin.

How to fix the “Widevine Content Decryption Module” error?

Make sure that you have been granted full access to the Widevine content decryption module

1. Press the Windows + R key.
2. Type the following command in the box and press Enter: %userprofile%/appdata/local
3. Go to Google -> Chrome -> User Data.
4. Find WidevineCdm in the list, right-click on it and select “Properties” in the menu.
5. Check the Security tab and make sure you have full access to the folder. If you see a checkmark next to “Full
6. Control”, that means you have full access.

Reinstall Chrome

1. Run Windows Key + R’s Run window.
2. Then type appwiz.cpl in the box and press Enter.
3. Scroll through the list of apps, select Chrome, and click Uninstall.
4. After uninstalling Chrome, download it again.
5. After downloading it, install it and see if that solves the problem.

Uninstall, reinstall and update the plugin

1. Press the Windows + R key.
2. Type the following command in the box and press Enter: %userprofile%/appdata/local.
3. Go to Google -> Chrome -> User Data.
4. Browse through the list of folders and find WidevineCdm, right-click it and select Delete.
5. Launch the Task Manager.
6. Right-click on the Chrome entry and select Stop Task.
7. Update the plugin.
8. Reboot your computer.

Update the plugin to decrypt Widevine content

1. Open Chrome, type the following text into the address bar, and press Enter:
   chrome://components/.
2. Find Widevine content decryption plugin and select Check for updates.
3. Refresh the page, and if you see an “Up to date” message, it means that your plugin has been updated.
4. Reboot your computer and check if the problem persists.

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