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Netflix users generally receive the message “We’re having trouble playing this title right now. Please try again later or select a different title,” if there is a problem with your network.
It indicates a network connectivity problem that prevents the device you are broadcasting with Netflix from reaching the service itself, preceded by the error code tvq-pb-101 (126.96.36.199).
If you receive the message We have problems reading this title message on your device, here are some quick solutions depending on the type of device to help you solve the problem.
Checking the status of the Netflix server
Another thing you should check before trying to power your devices is whether or not the Netflix services are working properly. We encountered several cases where Netflix was at the bottom of the server, preventing users from streaming programs.
Another interesting fact is that it is not obvious that Netflix services have problems in the backend; in many cases we have encountered situations where Netflix services have failed and the server status indicates something else. You can check the official status of the server at any time, but be sure to check other different forums and look for users in a similar situation. If you find any, it probably means that there is a background problem and that the problem will most likely be solved in a few hours.
Sign out from Netflix
Step 1: Go to the Netflix startup screen.
Step 2: Open the menu.
Scroll up or down to find the menu bar, then select the speed icon on the right.
Step 3: Select Settings > Disconnect > Yes to confirm.
Step 4: Log in again and try Netflix again.
Restart your home network
- Unplug your video game console and all your home network devices for 30 seconds before plugging each device back in individually, then follow these steps:
- Turn off your video game console or unplug it from the wall outlet.
- Unplug your modem (and wireless router, if it is disconnected) from the power supply for 30 seconds.
- Connect your modem and wait until no new LEDs flash. If your router is disconnected from your modem, connect it and wait until no new LEDs flash.
- Turn on your game console again and try Netflix again.
Use a different Netflix profile
Another workaround that you should try before reinstalling the Netflix application is to connect using a different Netflix profile on your device. There are many cases where there are problems with the user profile connected to your device. If you log in using a different profile, it may lead to a troubleshooting and exclude the possibility that something is wrong with your account.
The unsubscribe procedure for your Netflix profile is different for each device. In Roku, you can easily log out using the options, while in Samsung TVs, you may have to follow certain combinations. With this solution, we focused on how you can unsubscribe from your Netflix account on your Smart TV.
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CCNA, Web Developer, PC Troubleshooter
I am a computer enthusiast and a practicing IT Professional. I have years of experience behind me in computer programming, hardware troubleshooting and repair. I specialise in Web Development and Database Design. I also have a CCNA certification for Network Design and Troubleshooting.