0x8031002c OneDrive Personal Vault Error on Windows 10 Fixed

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When configuring OneDrive Personal Vault, you may receive an error message: – We couldn’t setup your Personal Vault, error code 0x8031002c.

The error code 0x8031002c refers to the Bitlocker. “Encryption settings that are not compatible”: It’s pretty undefined! Which settings? And why are they incompatible? What does Onedrive expect from the settings?

Correcting this error is quite easy. If you are only interested in the solution, scroll down to Fix 0x8031002c in Onedrive Personal Vault.

Due to the above error, you cannot configure Personal Vault and therefore cannot keep your sensitive documents secure. This error has been fixed with the OneDrive synchronization client on Windows 10.

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How to fix the OneDrive error 0x8031002c We were unable to configure your personal safe.

  1. Open the Group Policy Editor
  2. Go to Computer Configuration > Administrative Templates > Windows Components > Bitlocker Drive Encryption > Fixed Data Drives
  3. Double-click Select how to restore hard disks protected by Bitlocker.
  4. Mark as disabled or not configured
  5. Then run the following command in CMD – gpupdate /force
  6. Finally, click on the Personal Safe icon and the installation process should begin.

It may seem simple, but this solution works with a computer that has not joined a domain or is under AD and Intune. So, for the rest of you, you need to fix a few bugs to find out what works with your computer and the affiliate.


The Onedrive Personal Safe’s error regarding “configured encryption settings that are incompatible” is very general. But if you are looking for the explicit meaning of 0x8031002c, you will find that it is a bitlocker password request.

You may have configured a conflicting domain group strategy, an inappropriate strategy or a local strategy. In the case of a local policy, simply set it to Unconfigured. In the case of a group of domains or an inappropriate policy, try to counter the parameter with the local policy. It usually works. But if not, be nice to your system administrator and ask him or her to help you.


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