How to Resolve Netflix Error Code U7363-1261-8004B82E on Windows 10

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Are you having a hard time trying to get the Netflix app to work on Windows 10? It works in Google Chrome and Internet Explorer, but not in the app at all, “Netflix app work stopped” when it opens, it gets stuck on the opening logo and that’s it.

Some other users have had the Windows 10 Netflix app running with no problems for several weeks. But after installing the latest Windows updates, Netflix doesn’t open, crashes, no sound, black screen on Windows 10.

What is the cause of Netflix error code U7363-1261-8004B82E?

The error is not specific to Netflix, but to the Windows system. It is related to Microsoft Silverlight. The most common case is when the default browser uses an older version of Microsoft Silverlight. Another case is when the Netflix application is broken. We will troubleshoot accordingly.

How to fix Netflix error code U7363-1261-8004B82E?



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Reset the Windows Netflix application

  1. Press the Windows key and search for settings.
  2. Then find the “Applications and Features” option.
  3. Find Netflix in the list and click on it to find the advanced option.
  4. Select the Advanced option, then the Reset option.

Updating drivers through the Device Manager

  1. Right-click on the Start button, then Device Manager.
  2. Select Display Drivers.
  3. Right-click on the display drivers and select Properties.
  4. Click the Device tab and then select Update Driver.

Changing the DNS settings

  1. Open the RUN program by pressing Win + R.
  2. Type ncpa.CPL and press Enter.
  3. Now right-click on your connection and go to Properties.
  4. Double click on Internet Protocol version 4 (TCP/IPv4).
  5. Now change your DNS and set it to 8.8.8.8 or 8.8.4.4 (Google DNS).
  6. Select the Check settings when exiting the checkbox.
  7. Click OK to save your changes.



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Frequently Asked Questions

It usually means that there is a network connection problem that is preventing your device from communicating with Netflix.

The error is not specific to Netflix, but to your Windows system. It is related to Microsoft Silverlight. The most common case is when the default browser uses an older version of Microsoft Silverlight. Another case is when the Netflix application is corrupted.

  1. Reset the Windows Netflix application.
  2. Update the drivers through the Device Manager.
  3. Change your DNS settings.
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