How to Troubleshoot Error 0x87de2713 While Opening Apps or Games on Xbox One

Last Updated on June 8, 2021



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You see the following error code when trying to open a game or app on your Xbox One console:

0x87DE2713

This means that we were unable to find the license of the game or app in the Microsoft Store to verify that you own the game or app. Use the following solutions to solve this problem.

What Causes Error 0x87de2713 on Xbox One

Firmware error: Another possible cause of this problem is a software error. Several affected users reported that the problem occurred in their case after a failed firmware update. If this scenario applies, you can solve the problem by performing a power cycle.

Xbox Servers Not Working: In most cases, this problem occurs when one or more Xbox One Core services fail or experience problems. Outages and DDoS attacks are the most common causes of this problem. In this case, you can solve the problem by switching the console to offline mode and disabling the test attempt.

How to Repair Error 0x87de2713 on Xbox One



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Delete the account and add it back to the Xbox console

  1. Press the Xbox button.
  2. Then go to the following path: System -> Settings -> Account -> Delete Accounts.
  3. Select the account you want to delete and select Delete to confirm.
  4. When you are finished, select Close.
  5. Press the Xbox button again to start the second part of the process.
  6. Select your game pick in the upper-left corner of the screen, scroll down, and select Add New.
  7. Enter the email address of the same Microsoft account you want to add.
  8. Select Enter.
  9. Enter the password and select Enter.
  10. Carefully read and accept the Microsoft Service Agreement and Privacy Policy.
  11. Follow the steps to configure login and security settings to add your account to the console.

Some users also claim to have solved this problem by deleting their Xbox account. When you delete your Microsoft account from your Xbox console, you don’t even need to log in. It only takes a few minutes to re-add your account, so feel free to follow the steps above.

Turn on offline mode on your Xbox console

  1. On your controller, press the menu button.
  2. Select Settings.
  3. You can now use the tabs at the top to access the network settings window.
  4. Select Go Offline, and the network status will change to Offline.
  5. Now select the Network Settings menu and go to the Disconnect option.

We made it clear from the beginning that crashes and DDoS attacks are common causes of Xbox problem 0x87de2713. The best recommendation to solve this problem is to switch your console to offline mode.

When offline, your Xbox won’t connect to the network, which will prevent the Xbox Live service from being interrupted or a potential attack. If the problem persists, disable offline mode by returning to the Network screen and selecting Go Online.

Reboot Xbox console

  1. Make sure your console is fully powered on.
  2. Press and hold the Xbox button in the center of the controller to open the Power Center.
  3. Then select Restart Console.
  4. If you see an Xbox animation, it means that the reboot process you just performed was successful.

If the Xbox error message 0x87de2713 appears after a failed firmware update, you can rightly suspect a firmware failure. Turning off the power is the most important step in solving this problem, so let us walk you through it.

You can also turn the console off by holding down the Xbox button for 10 seconds or until the front LED stops flashing. The console will then turn off. After waiting at least a minute, turn it on again by pressing the Xbox button on the console.



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Frequently Asked Questions

  1. Restart your console.
  2. Uninstall and reinstall the app.
  3. Check the status of the Xbox Live service.
  4. Reboot your Xbox One console.

To restart your console with Xbox Boot Troubleshooting, select Reset this Xbox. When prompted, select Save Games and Apps. This option will reset the operating system and delete any potentially corrupted data without deleting games and apps. If this works, you should be back at the home screen after resetting the console.

Turn the console off, then unplug the power cord to make sure the console is completely off. Wait 30 seconds, then plug the power cord back in. Hold down the pairing button and the eject button on the console, then press the Xbox button on the console.

Usually, it's due to an upgrade problem, such as a power outage. It's not as common as other codes, but if it happens, you should contact Xbox support for a possible fix. Otherwise, you risk "ruining" your console, which means it will no longer work.