How to Troubleshoot Netflix Not Working on Xbox One Issue

Last Updated on March 1, 2022



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Netflix is a very popular app on the Xbox One that allows you to stream movies and shows on the console. Thousands of people use this app, and it is more or less stable.

However, there may be situations where you can’t open or use Netflix on your console. We’ve listed several remedies for this problem. Have a look.

Why doesn’t Netflix work on the Xbox One?

  • High usage.
  • No disconnect.
  • Closed captioning.
  • Bad network connection.
  • Improper installation of the app.

How to fix a situation where Netflix doesn’t work on your Xbox One?



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Reboot your Xbox One console and Xbox One

  1. Turn off your Xbox One.
  2. Unplug the power cord from your Xbox One console.
  3. Then, hold down the console’s home button for about 5 seconds to discharge it.
  4. Wait about 1 minute.
  5. Reconnect the power cord to your Xbox One console.
  6. Turn on your Xbox One.
  7. Restart Netflix on your Xbox One to see if it works.

Restart your Netflix

  1. Use the arrow keys to highlight the Netflix app on the Xbox One home screen.
  2. Press the menu button on your Xbox One controller.
  3. If you see Exit, select it. If not, skip this step.
  4. Restart Netflix on your Xbox One to see if it works.



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Frequently Asked Questions

  1. Start on the home screen of your Xbox One.
  2. Scroll to the right to go to the store.
  3. Under Apps, select Netflix.
  4. If you don't see Netflix, select Search in all apps to search for Netflix.
  5. Select Install.
  6. When the app is finished downloading, select Start to connect to Netflix.

  1. Heavy usage.
  2. Closed captioning.
  3. No disconnection.
  4. Bad network connection.
  5. Improper installation of the app.

  1. Turn off your Xbox One.
  2. Unplug the power cord from your Xbox One console.
  3. Then hold down the Home button on the console for about 5 seconds to discharge it.
  4. Wait about 1 minute.
  5. Reconnect the power cord to your Xbox One console.
  6. Turn on your Xbox One.
  7. Restart Netflix on your Xbox One to see if it works.